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TERMS AND CONDITIONS

The offer and sale of Kuxò products on kuxocashmere.com are governed by these Conditions of Sale, together with Return Policy and Privacy Policy. Kuxò products purchased on kuxocashmere.com are sold directly by Idea S.r.l.s. (“the Seller”), with registered office in via Orosei 64, 56023, Navacchio, Pisa, Italy, VAT number 02239730506.

These Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on kuxocashmere.com between users of kuxocashmere.com and the Seller.

You can request any information through the assistance services by contactingCustomer Service</a >. It will also be possible to find information regarding orders and shipments, refunds and the return of products purchased on kuxocashmere.com.


1. Commercial policy

Only natural persons who purchase for purposes other than resale can place orders on the website; The resale of products purchased on www.kuxocashmere.com is strictly prohibited.

Among natural persons, only those who: (a) have reached the age of majority, (b) have the legal capacity to enter into contracts can make purchases. If you are a minor or not capable, under the terms of the law, of stipulating a contract, a parent or legal guardian must stipulate the order and accept the Conditions of Sale on the website www.kuxocashmere.com. Any order stipulated in contravention of this provision will be void.

In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the “consumer” or in any case orders that do not comply with its commercial policy.

The Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller. It is advisable, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of sales operations. electronic commerce between users of kuxocashmere.com and third parties.

2. Conclusion of sales contract

Before proceeding with the purchase of the products, by sending the order form, the customer will be asked to carefully read these Conditions of Sale, to confirm the global and binding acceptance of these Conditions of Sale and the  Privacy Policy of the site. Once acceptance has been expressed, the Customer can proceed with the purchase by clicking on the confirmation button, as indicated on the site.

We recommend that you print a copy and store or reproduce a copy for personal use.

Sending the order electronically by the customer implies full knowledge of these General Conditions of Sale and their full acceptance.

If you do not agree with one or more terms contained in these General Conditions of Sale, refrain from making purchases on kuxocashmere.com.

When completing the order, the customer will be asked to provide personal information, including the shipping address, tax code and payment details. The Customer guarantees that all personal information provided is true and correct.

The purchase contract with IDEA S.r.l.s. is concluded when the Seller receives the order electronically, after verifying the correctness of the data contained therein.

Once the purchase contract has been concluded, IDEA S.r.l.s. will send to the Customer, via e-mail, the links to the summary of the Conditions of Sale, information relating to the and essential characteristics of the Products purchased, the indication of the price, information on the existence or otherwise of the right of withdrawal, the address to which complaints can be lodged and on the existing commercial guarantees. The Customer must immediately verify the content of the communication and immediately report any errors or omissions to the Seller.

The order receipt notice will contain an order reference number assigned by IDEA S.r.l.s.. Once received, the customer is required to keep the Order Reference number for any investigations into the same.

IDEA S.r.l.s. reserves the right to refuse orders from customers with whom there is an ongoing dispute relating to the payment of a previous order, which do not provide sufficient guarantees of solvency, or which are incomplete or incorrect, or in the event of unavailability of the products. In these cases, IDEA S.r.l.s. will send notice by email that the contract is not concluded and that the Seller has not followed up on the purchase order.

After the order has been confirmed, the latter can no longer be canceled or modified. The return of products already shipped must be carried out according to the return procedure.

If the items put up for sale are no longer available or on sale at the time of last access, or no longer available when the order confirmation was sent, the Seller will be responsible for promptly communicating to the Customer any unavailability of the products sorted. In case of forwarding the order confirmation and payment of the price, the seller will reimburse the amount already advanced by the Customer.

The Order Confirmation will be archived in the Seller’s database for the period of time necessary to process the orders and in any case within the terms of the law.

3. Warranty and product information

On kuxocashmere.com, only products marked with the “Kuxò” brand are offered for sale and purchased directly from the Seller by Idea S.r.l.s – with registered office in via Orosei, 64, 56023, Navacchio, Pisa (Italy).

The essential characteristics of the products are presented on kuxocashmere.com within each product sheet which contains the following information: a) brief description, b) colors and sizes available, c) price, d) general description.</ p>

The images and colors of the products offered for sale on kuxocashmere.com may, however, not correspond to the real ones due to the Internet browser and monitor used.

All products come with an identification tag. We ask you not to remove the tag from the products purchased, of which they constitute an integral part.

The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relevant tag or that have been altered in their essential and qualitative characteristics or that have been damaged.< /p>

4. Sales prices and payments

All digital payment procedures are carried out via a secure connection, directly connected to the banking institution that owns and manages the online payment service; the data is transmitted in an encrypted manner ensuring the protection of data transmission.

All sales prices of the products displayed and indicated on kuxocashmere.com include VAT and any other tax that may be applicable in relation to the sale.

Product prices may be subject to updates.

The Customer can choose between the following payment methods:

– CREDIT CARD;

– PAYPAL;

– BANK TRANSFER;

When paying by CREDIT CARD, you can choose to save your card details. Will be collected by IDEA S.r.l.s. in encrypted form. For your subsequent purchases, you will not have to enter your data again.

Financial information (card number, expiration date, CVV) will be forwarded via encrypted protocol. This information will not be used by the Seller except to complete the procedures relating to the purchase and to issue the relevant refunds in the event of exercising the right of withdrawal.

As a customer, you are solely responsible for the data entered, therefore guaranteeing the use of credit cards of which you have legitimate availability.

In case of payment via the PAYPAL website you will be redirected to the website www.paypal.com to pay for the products according to the procedure established and regulated by PayPal, and to the terms and conditions of the contract agreed between the customer and PayPal same.

The data entered on the PayPal website will be processed directly by the latter and will not be transmitted or shared with IDEA S.r.l.s.. IDEA S.r.l.s. will not be able to know and store in any way the credit card data connected to your PayPal account, or the data of any other payment instrument connected to that account. The total amount due will be charged by PayPal upon conclusion of the online contract. In the event of termination of the purchase contract and in any other case of refund, for any reason, the refund amount in your favor will be credited to your PayPal account. The crediting times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, IDEA S.r.l.s. cannot be held responsible for any delays or omissions in crediting the refund amount, to contest which it will be necessary to contact PayPal directly.

In the case of BANK TRANSFER, the Customer, once the order has been confirmed, must make a bank transfer to the bank details received via e-mail with the order confirmation. Proof of payment is given by the crediting of the transfer amount to the Seller’s account.

You will need to send a copy of the payment via email within 72 hours of receiving the order confirmation.

If within this period IDEA S.r.l.s. will not receive a copy of the payment and will cancel the order.

We will ship the order when the bank transfer has reached our bank account and as soon as the goods are available in our warehouse.

The order form will be archived in the IDEA S.r.l.s. database. for the period of time necessary to process the orders and in any case within the terms of the law.

5. Shipping and delivery of products

To find out the specific shipping methods for the products, access the Shipping section. The information contained in this section forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered fully known and accepted at the time the order is sent. However, it is understood that the shipping and delivery terms indicated are indicative.

It is not possible to make changes to the order once it has been submitted.

Orders placed separately will be shipped separately.

IDEA S.r.l.s. will do everything possible to guarantee delivery with the courier within the delivery time expected in the order confirmation, but is not responsible for any delays due to customs operations and controls, or to causes of force majeure beyond its control.

IDEA S.r.l.s may use SDA or DHL for shipments.

In the order confirmation the Customer expressly accepts the delivery terms set out therein in derogation of the provisions of the art. 54 Consumer Code.

If the delivery is refused, the courier can abandon or return the items to Idea S.r.l.s.

In the event that the order will be returned, to Idea S.r.l.s. you may be required to pay additional costs to the courier in relation to return costs including customs and import charges. In this situation, Idea S.r.l.s. will recover these costs from the customer, deducting the corresponding amount from any refund due.

It is also not possible to ship to post office boxes or postal codes without a specified address.

6. Right of withdrawal

The Customer has the right to withdraw from the contract within 14 (fourteen) days. The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and the designated customer, acquires physical possession of the goods.

It is not possible to change the chosen item with another.

To find out the specific methods with which to withdraw from the contract, please refer to the section Returns and Refunds&nbsp ;paying attention to what is reported in this section because the information contained therein forms an integral and substantial part of these Conditions of Sale and, therefore, are considered fully known and accepted at the time of transmission of the order form. p>

The refund will be made based on the payment method selected by the Customer. In any case, the Customer will not have to bear any costs as a consequence of this reimbursement.

Shipping costs for returning the products will be borne by the customer.

If the order was delivered to a country outside the European Union, any customs fees and taxes requested will not be reimbursed by Idea S.r.l.s., but will be deducted from the credit or refund.

The same applies to orders from countries where customs fees and taxes are included in the price of the item.

The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier.

The Customer must return the goods as indicated by IDEA S.r.l.s, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer sends back the goods before the 14 day period expires.

The returned goods will be subjected to a quality control.

The products must be returned with the tags and labels originally affixed, in perfect condition, new, unused and in the original packaging. The Customer will be held responsible for any lower value of the goods caused by handling other than that necessary to establish the nature and characteristics of the goods.

Any existing credits must be used within 1 year to make a purchase or send to Idea S.r.l.s. your bank details to proceed with the refund.

7. Customer service

You can request any information through the support services. For further clarifications, access the Customer Service area.

8. Insurance

Shippings are insured free of charge against theft and accidental damage.

At the time of delivery the Customer (or his delegate) must check that the packaging and related seals are intact, not damaged, not wet or altered in any way, sign the delivery document and if requested by the Courier, show an identity document.

Any damage to the packaging and/or the Products must be immediately reported in writing on the Courier’s delivery note. Where permitted by current legislation, once the Courier’s document has been signed without the Customer having raised any objections, the Customer will not be able to raise any objections regarding the external characteristics of the package. delivered; it is understood that the Customer may also raise complaints subsequently, in accordance with the provisions of the following article 13 where such complaints concern the Products.

Once the shipment reaches its destination, the insurance loses its validity.

9. Responsibility

IDEA S.r.l.s. is committed to protecting the Customer’s personal information for the entire online sales process. However, it is not possible to guarantee the security and integrity of the data transmitted to the website and therefore the seller cannot be held responsible for damages or losses deriving from the use of the internet, as in the case of hacking (illegal intrusion into computer systems).

Idea S.r.l.s. is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment, when paying for the products purchased. Idea S.r.l.s. in fact, at no time during the purchase procedure is he able to know the credit card number as, by opening a protected connection, it is transmitted directly to the banking service manager.

Idea S.r.l.s. reserves the right to make corrections and changes to the site whenever it deems necessary without giving notice.

Idea S.r.l.s. assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, from carrying out to the contract within the agreed times.

10. Documents

Following the order processing, IDEA S.r.l.s. will issue official invoice for orders outside the European Union and fee for orders within the latter, which can be downloaded by logging into your account.

11. Applicable law

The Customer is required to verify the correspondence of the Product received with the order placed. In the event that the Customer finds that the product does not comply with the order, he must contact IDEA S.r.l.s. with the methods set out in art. 6 and arrange for the item to be returned.

In this case the provisions of art. 6 will be applied as they are compatible.

The legal guarantees provided for by articles 129 et seq. apply to the sale of the Products. of the Consumer Code in the case of purchase of defective products.

In the presence of a lack of conformity, the Customer has the right, at his choice, to have the defective goods repaired or replaced by the seller, without charging any costs, unless the requested remedy is impossible or excessively burdensome compared to the other. If replacement or repair is not possible, the consumer still has the right to a price reduction or to receive a sum, commensurate with the value of the goods, for returning the defective product to the seller.

The legal guarantee lasts two years from delivery of the goods and must be asserted by the consumer within two months from discovery of the defect.

The Seller having found the lack of conformity must repair or replace the goods within a reasonable time from the request and without charging the consumer any costs.

For any complaints, please refer to the procedures set out in the art. 13 of the Consumer Code.

12. Editing and updates

The Conditions of Sale applicable to orders placed via the website www. kuxocashmere.com are those in force at the time of purchase, IDEA S.r.l.s. however, reserves the right to update them at any time in consideration of any regulatory changes.

Update: 03.31.2021