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SALES CONDITION

The offer and sale of Kuxò products on kuxocashmere.com are governed by these Conditions of Sale, together with the return policy and the privacy policy. Kuxò products purchased on kuxocashmere.com are sold directly by Idea S.r.l.s. ("The Seller"), with registered office in via Orosei 64, 56023, Navacchio, Pisa, Italy, VAT number 02239730506.

These Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on kuxocashmere.com between users of kuxocashmere.com and the Seller.

You can request any information through the assistance services through the page Contact us. It will also be possible to find information about orders and shipments, refunds and the return of products purchased on kuxocashmere.com.


1. Commercial policy

Only real persons, who purchase for purposes other than resale, can place orders on the website; The resale of products purchased on www.kuxocashmere.com is strictly prohibited.

Among real persons, only those who: (a) have reached the age of majority, (b) have the legal capacity to enter into contracts can make purchases. If you are a minor or unable, under the terms of the law, to enter into a contract, a parent or legal guardian must enter into the order and accept the Terms of Sale on the website www.kuxocashmere.com. Any order entered into in contravention of this provision will be null and void.

In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.

The Sale Condition, on the other hand, do not regulate the supply of services or the sale of products by other parties than the Seller. Before placing orders and purchasing products and services from other parties than the Seller, it is advisable to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion operations of electronic commerce between users of kuxocashmere.com and third parties.

2. Conclusion of the sales contract

Before proceeding with the purchase of the products, by sending the order form, the customer will be asked to carefully read these Conditions of Sale, to confirm the global and binding acceptance of these Conditions of Sale and of the privacy policy of the site. Once their acceptance has been expressed, the Customer can proceed with the purchase by clicking on the confirmation button, as indicated on the site.

It is recommended to print a copy and save or reproduce a copy for your own use.

The electronic sending of the order by the customer implies full knowledge of these General Conditions of Sale and their full acceptance.

If you do not agree with one or more terms contained in these General Conditions of Sale, refrain from making purchases on kuxocashmere.com.

Upon completion of the order, the customer will be asked to provide personal information, including the shipping address, tax code and payment details. The Customer guarantees that all personal information provided is true and correct.

The purchase contract with IDEA S.r.l.s. is concluded when the Seller receives the order electronically, after verifying the correctness of the data contained therein.

Once the purchase is concluded, IDEA S.r.l.s. will send to the customer, by e-mail, the links to the summary of the sale conditions, information relating to the essential characteristics of the products purchased, the indication of the price, information on the existence or not of the right of withdrawal, the address to which complaints can be lodged and on existing commercial guarantees. The customer must immediately check the content of the communication and immediately report any errors or omissions to the Seller.

The order notice will contain an order reference number attributed by IDEA S.r.l.s. Once received, the customer is required to keep the Order Reference number for any inquiries on it.

IDEA S.r.l.s. reserves the right to refuse orders from customers with whom there is an ongoing dispute relating to the payment of a previous order, who do not give sufficient guarantees of solvency, or which are incomplete or incorrect, or in the event of unavailability of the products. In these cases, IDEA S.r.l.s. will send an e-mail message that the contract is not concluded and that the Seller has not carried out the purchase order.

Following the confirmation of the order, the latter can no longer be canceled or modified. The return of products already shipped must be made according to the return procedure.

If the items offered for sale are no longer available or on sale at the time of the last access, or no longer available when the order confirmation is sent, it will be the Seller's responsibility to promptly notify the Customer of any unavailability of the ordered products. In case of forwarding of the order confirmation and payment of the price, the seller will refund the amount already advanced by the customer.

The Order Confirmation will be kept in the Seller's database for the period of time necessary to process the orders and in any case in accordance with the law.

3. Warranty and product information

Su kuxocashmere.com sono offerti in vendita esclusivamente prodotti contraddistinti dal marchio “Kuxò” ed acquistati direttamente dal Venditore da Idea S.r.l.s– con sede legale in via Orosei, 64, 56023, Navacchio, Pisa (Italia).

The essential characteristics of the products are presented on kuxocashmere.com within each product sheet which contains the following information: a) brief description, b) colors and sizes available, c) price, d) general description.

The images and colors of the products offered for sale on kuxocashmere.com may however not correspond to the real ones due to the Internet browser and monitor used.

All products come with an identification tag. We ask you not to remove the tag from the purchased products, of which they are an integral part.

The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Sales prices and payments

All digital payment procedures are carried out through a secure connection, directly connected to the bank that owns and manages the online payment service; the data is transmitted in encrypted form, guaranteeing the protection of data transmission.

All sales prices of the products displayed and indicated on kuxocashmere.com are inclusive of VAT and any other tax that may be applicable in relation to the sale.

Product prices may be subject to updates.

The customer can choose between the following payment methods:

- CREDIT CARD

- PAYPAL

- BANK TRANSFER

In case of payment by CREDIT CARD, you can choose to save the card data. It will be collected by IDEA S.r.l.s. in encrypted form. For your subsequent purchases, you will not have to re-enter the data.

Financial information (card number, expiration date, CVV) will be forwarded via encrypted protocol. This information will not be used by the Seller except to complete the procedures relating to the purchase and to issue the related refunds in case of exercise of the right of withdrawal.

As a customer, you are solely responsible for the data entered, therefore the guarantor of the use of credit cards for which you have the legitimate availability.

In case of payment through PAYPAL you will be redirected to www.paypal.com to pay for the products according to the procedure provided and governed by PayPal, and to the terms and conditions of the contract agreed between the customer and PayPal itself.

The data entered on the PayPal site will be processed directly by the latter and will not be transmitted or shared with IDEA S.r.l.s. IDEA S.r.l.s. will not be able to know and store in any way the data of the credit card connected to your PayPal account, or the data of any other payment instrument connected with that account. The total amount due will be charged by PayPal at the same time as the conclusion of the online contract. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement in your favor will be credited to your PayPal account. The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, IDEA S.r.l.s. cannot be held responsible for any delays or omissions in crediting the refund amount, to dispute which you will need to contact PayPal directly.

In case of a BANK TRANSFER, the customer, once the order has been confirmed, will have to make a transfer to the bank details received by e-mail with the order confirmation. The proof of payment is given by the crediting of the amount of the transfer to the seller's account.

It will be necessary to send a copy of the payment by e-mail within 72 hours of receiving the order confirmation.

If within this period IDEA S.r.l.s. will not receive a copy of the payment, will cancel the order.

We will ship the order when the transfer has reached our bank account and as soon as the goods are available in our warehouse.

The order form will be kept in the database of IDEA S.r.l.s. for the period of time necessary to process orders and in any case within the terms of the law.

5. Shipping and delivery of products

To know the specific shipping methods of the products, access the section ShippingThe information contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted at the time the order is sent. However, it is understood that the shipping and delivery terms indicated are indicative.

It is not possible to make changes to the order once it has been submitted.

Orders placed separately will be shipped separately.

IDEA S.r.l.s. will do everything possible to ensure delivery with the courier within the delivery time specified in the order confirmation, but is not responsible for any delays due to customs operations and controls, or due to force majeure beyond its control.

IDEA S.r.l.s may use SDA or DHL for shipments.

In the order confirmation, the customer expressly accepts the delivery terms provided in derogation of the provisions of art. 54 of the Consumer Code.

If the delivery is refused, the courier can abandon or return the items to Idea S.r.l.s.

In the event that the order will be returned, Idea S.r.l.s. you may be required to pay the courier additional costs in relation to return costs including customs and import charges. In this situation, Idea S.r.l.s. will recover these costs from the customer, deducting the corresponding amount from any refund due.

It is also not possible to ship to PO boxes or postal codes without a specified address.

6. Right of withdrawal

The customer has the right to withdraw from the contract within 14 (fourteen) days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and the designated customer, acquires physical possession of the goods.

It is not possible to change the chosen garment with another.

To find out the specific ways to withdraw from the contract, please refer to the section Returns and Refunds paying attention to what is reported in this section because the information contained form an integral and substantial part of these sale conditions and, therefore, are considered fully known and accepted at the time of transmission of the order form.

The refund will be made based on the payment method selected by the customer. In any case, the customer will not have to incur any costs as a consequence of this reimbursement.

The shipping costs for returning the products will be charged to the customer.

If the order was delivered to a country outside the European Union, any customs fees and taxes required will not be refunded by Idea S.r.l.s., but will be deducted from the credit or refund.

The same applies to orders from the countries where customs fees and taxes are included in the item price.

The reimbursement may be suspended until the receiving of the goods or until the consumer demonstrates that he has returned the goods, whichever is the earlier.

The customer must return the goods as indicated by IDEA S.r.l.s, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if he sends back the goods before the 14-day period has expired.

The returned goods will be subjected to a quality control.

The products must be returned with tags and labels originally affixed, in perfect condition, new, unused and in their original packaging. The customer will be held responsible for any lower value of the goods caused by handling other than that necessary to establish the nature and characteristics of the goods.

Any existing credits must be used within 1 year to make a purchase or send to Idea S.r.l.s. your bank details to proceed with the refund.

7. Customer service

You can request any information through the assistance services. For more information, visit the page Contact us.

8. Insurance

Shipments are insured free of charge against theft and accidental damage.

At the time of delivery, the customer (or his / her delegate) must check that the packaging and its seals are intact, not damaged, not wet or altered in any way, sign the delivery document and if requested by the courier, show a document of identity.

Any damage to the packaging and / or the products must be immediately reported in writing on the courier's delivery note. Where permitted by current legislation, once the courier's document has been signed without the customer having raised any objections, the customer will not be able to make any objection regarding the external characteristics of the delivered package; it is understood that the Customer may also raise objections subsequently, in accordance with the provisions of the following article 13 if such disputes concern the products.

Once the shipment reaches its destination, the insurance loses its validity.

9. Responsability

IDEA S.r.l.s. undertakes to protect the Customer's personal information for the entire online sales process. However, it is not possible to guarantee the security and integrity of the data transmitted to the website and therefore the seller cannot be held responsible for damage or loss resulting from the use of the internet, as in the case of hacking (illegal intrusion into computer systems).

Idea S.r.l.s. is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards and other means of payment, upon payment of the purchased products. Idea S.r.l.s. in fact, at no time during the purchase procedure is able to know the credit card number as, by opening a secure connection, it is transmitted directly to the banking service manager.

Idea S.r.l.s. reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.

Idea S.r.l.s. assumes no responsibility for inefficiencies attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from carrying out to the contract within the agreed time.

10. Documents

Following the fulfillment of the order, it will be issued by IDEA S.r.l.s. official invoice for orders outside the European Union and payment for orders within the latter, which can be downloaded by logging into your account.

11. Applicable law

The Customer is required to verify the correspondence of the Product received with the order placed. In the event that the Customer finds that the product does not comply with the order, he must contact IDEA S.r.l.s. in the manner provided for in Article 6 and provide for the return of the article.

In this case, the provisions of Article 6 will be applied insofar as they are compatible.

The legal guarantees provided in articles 129 and seq. apply to the sale of the products of the Consumer Code in the case of purchase of defective products.

In the event of a lack of conformity, the customer is entitled to repair or replace defective goods by the seller, unless the requested remedy is impossible or purchased with respect to each other. If storage or repair is not possible, the consumer is still entitled to a price reduction or to have a sum, commensurate with the value of the goods, against the return of the defective product to the seller.

The legal warranty lasts two years from the delivery of the goods and must be asserted by the consumer within two months from the discovery of the defect.

The seller, having found the lack of conformity, must carry out the repair or replacement of the goods within a reasonable time from the request and without charging the consumer with expenses.

For any complaints, please refer to the procedures set out in art. 13 of the Consumer Code.

12. Modifications and updates

The Conditions of Sale applicable to orders placed through the website www.kuxocashmere.com are those in force at the time of purchase, IDEA S.r.l.s. however, reserves the right to update them at any time in consideration of any regulatory changes.

Last update: 31.03.2021

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